Λίγα λόγια για τον/την: anna 18

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Για εμένα

2021/11 – Current

Customer Service Representative

SELT Exams Department for UK Visa and Immigration purposes, Peoplecert Education (remote)

 

·      Ensure that customer inquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert

·      Ensure that all complaints and inquiries relating to the work are answered in accordance with set procedures and guidelines

·      Monitor, delegate and answer all queues from inbound requests i.e

·      Facilitated the transition of trainees from training to the production environment

·      Work effectively in a team environment and liaise with other teams, to get the job done and reach the best possible results

·      Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve

2019/04 – 2021/11

Retail Sales Associate (seasonal Occupation)

APOELLA Lifestyle Beach Concept Stores, Chalkidiki

 

·      Provided every customer with professional and polite
support for sales and service needs

·      Generated brand awareness and positive product
impressions to increase sales

·      Greeted each customer and offered assistance in finding
requested items, helping boost customer satisfaction and
retention

·      Submitted reports to senior management to aid in
business decision-making and planning

·      Coached employees and trained on methods for handling
various aspects of sales, complicated issues and difficult
customers

2017/06 – 2017/09

Front Desk Representative (Internship)

Platon Medicine, Thessaloniki

·      Supported administrative and healthcare staff with skilled
clerical assistance such as ordering supplies and organizing
office inventories

·      Interviewed patients to collect medical information and
insurance details

·      Communicated with all partners throughout the practice
including physicians nursing staff, technicians and medical
assistants

·      Answered multi-line phone system and directed callers to
requested personnel and departments

·      Took messages from patients and promptly relayed to
appropriate staff

2016/03 – 2016/11

Call Center Representative (seasonal Occupation)

Sani Beach Resort, Chalkidiki

 

·      Completed connections between callers, departments and
professionals

·      Communicated general company information to inquiring
customers in a professional and pleasant manner to project
a positive company image

·      Answered up to 500 calls per day in fast-paced
environment, transferring callers to appropriate personnel

·      Took messages from callers and accurately relayed details
to intended staff

·      Saved employees valuable time by logging maintenance
requests and overseeing completion of work.

Education

 

2020/01 – 2022/05

Master of Arts: Political Science

California State University – Los Angeles, USA

GPA: 3.2

2013/10 – 2018/11

Bachelor of Arts: Balkan, Slavic And Oriental Studies

University of Macedonia – Thessaloniki, Greece

Major in Political and Social Science

Training and Upskilling

 

(04/2023 – 07/2023)     HR Manager

issued by Reatcode-Workearly, an approved provider by Human Resources Certificate Institute (HRCI) & Credly

 

(11/2022-03/2023)       Talent Acquisition

issued by Reatcode-Workearly, IT & HR Consulting Services

 

Familiarity with HR Processes and Tools, such as:

·        Recruiting, Payroll, HR Metrics, Reporting & Analytics

Digital Badge Unique ID: (www.credly.com/badges/3d6f4d6c-27bf-479f-986b-33bc70d5c67d/linked_in_profile)

 

2020/04

Google- Digital Marketing Workshop (social media, Email marketing, Web analytics)
2020/02

Coursera- Marketing in a Digital World
Certification

 

2015/05

ECDL-Microsoft Office Specialist (MOS)

2014/04

First Aid Courses